Code of Conduct
We want everyone at Plumber at Hand to have the best experience possible.
That's why all plumbers adhere to our strict code of conduct.
Mission Statement: We strive to offer the most effective service for anyone who requires support with their plumber, heating or hot water issue.
Conduct Guidelines
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All Plumbers/engineers must have at least five years experience at the time of applying to the site.
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All plumbers/engineers will keep to their appointment times unless there are exceptional circumstances.
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If a new time cannot be agreed the customer will receive a full refund and transactional fees will be taken from the plumbers total income.
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All plumbers/engineers will present themselves in a professional manner.
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All plumbers/engineers will conduct themselves in a professional manner.
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Users of Plumber at Hand will be spoken to in a courteous manner. If this is not the case please warn the individual that the call will be terminated if that manner persists.
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You are not required to attend the location if an issue cannot be resolved.
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It is your responsibility to offer sound, safe advice and never insist on any work being undertaken if the customer feels uncomfortable.
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If a customer does not answer their call at the start of the half an hour, plumbers/engineers are expected to call fifteen minutes later before the booking time has expired.
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Any work that is undertaken by the plumber/engineer is their responsibility alone.
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All data which is shared with the plumber/engineer should be immediately removed from personal devices one transaction is complete